The number portability and possibility of switching between providers are key for effective competition in a competitive environment. The availability of transparent, accurate and timely information on switching should increase the End Users’ confidence in...

A significant barrier to providing consumer education about Electronic Communications Services (ECS) is that many consumers ‘don’t know what they don’t know’. These consumers are unlikely to search for consumer information and may make expensive...

Universal service provision is an important policy goal to avoid the digital divide and social and economic exclusion, and will remain relevant in the future. It has been an important part of electronic communications legislation...

What is End User Protection and why does it matter?

Effective consumer protection is essential for European Union (EU) consumers to enable them to actively participate in the digital market. The introduction of harmonisation in...

What are Intra-EU calls?

Since 15 May 2019, international calls and SMS within the European Union (EU) or European Economic Area have been cheaper for many consumers. The Regulation (EU) 2015/2120 of the European Parliament...

What is Roaming?

We talk about roaming when we use the mobile phone abroad for telephony, SMS and data. But being able to roam is not a given. There is a lot of coordination necessary...

A High-Level Group, composed of 30 representatives coming from five European networks and bodies, is set up under Article 40 of the Regulation (EU) 2022/1925 of the European Parliament and of the Council on contestable...

The use of Number-Independent Interpersonal Communication Services (NI-ICS) has drastically increased in recent years and they are now a key means of communication for many different users across Europe. These services show strong proprietary network...

Why and how is BEREC involved in the regulation of Digital Markets?

Electronic Communication Services (ECS) and Electronic Communication Networks (ECN), which are regulated by members of the Body of European Regulators for Electronic Communications...

Following the adoption of the Directive (EU) 2018/1972 of the European Parliament and of the Council establishing the European Electronic Communications Code – the EECC – the Body of European Regulators for Electronic Communications (BEREC)...