Since joining the Malta Communications Authority in 2014, Matthew Farrugia has developed deep expertise in end-user protection and telecommunications regulatory compliance. As a senior analyst in the End-User Affairs team, he helps develop and implement MCA policy, leads compliance-monitoring initiatives (including mystery shopping), maintains direct contact with end users who experience problems with service providers, conducts rigorous sector analyses, and prepares comprehensive reports. Matthew advocates for end-user rights, promotes fair market practices, and fosters constructive engagement between the MCA, industry stakeholders, and consumer advocacy organisations to strengthen protections for Malta’s telecom consumers.