BEREC Report on Switching and Termination of contracts

The switching process is a key element in the market for ensuring effective competition in a competitive environment. The efficiency and transparency of the process are paramount, together with the level of trust end users place in it. Only when end users have confidence in the switching procedure will they fully benefit from it, thereby enabling effective market competition, which ultimately serves their interests through potential price reductions and eventually better quality of service.

This project builds on the continuity of the work done by BEREC in 2018, resulting in a report that collated information from NRAs on the approaches to switching across different communications services (BoR (19) 27). Additionally, the switching of the providers was also addressed in other BEREC projects, such as the BEREC workshops on end-user rights (in 2022 and 2024), as well as in the BEREC Opinion under Article 123 of the European Electronic Communications Code (BoR (24) 180).