Summary Report on the Joint BEREC-BEUC Workshop on End-User Rights, 15 October 2025

Connectivity and electronic communications services are now more relevant and necessary than ever to end-users. The efficiency of the end-user rights provisions of the European Electronic Communications Code (EECC) may be affected by changes in the use of different electronic communications services and their capability to ensure effective access to daily and emergency services by use of communications services, which are rapidly evolving.

While digital innovation and competition among digital service providers have improved end-user empowerment and have benefitted them in their rights, regulators still have an important role to play in ensuring consumer information, transparency and digital skills through proper enforcement and measures to achieve compliance between existing practices and the legal framework.

BEREC continues its work in promoting choice and empowerment for end-users, to enable them and result in better-informed choices. Article 123 of the EECC foresees the need for a periodical experience exchange between NRAs through the issue of an opinion every three years regarding new developments and their impact on end-users' rights (the BEREC Opinion on the market and technological developments and on their impact on the application of rights of end-users in the EECC (Article 123)), which has already proven to be advantageous in ensuring end-user rights.

The joint workshop provided an opportunity to bring together regulatory bodies and civil society organisations, especially consumer organisations, to discuss aspects that can impact European consumers in a rapidly developing digital environment. It covered the potential effects of consumer-relevant elements such as the need for sectoral provisions of end-user rights, contractual relationships, quality of service, coverage, information, and awareness-raising practices.