Study on consumer behaviour towards digital platforms as a means for communication

Document number: BEREC/2020/02/OT

Document date: 20-02-2020

Date of registration: 17-03-2020

Author: BEREC Office

The Agency for Support for BEREC (BEREC Office) based in Riga, Latvia, invites all interested economic operators to submit tenders for the on-going open tendering procedure for the provision of study on consumer behaviour towards digital platforms as a means of communication.

The objective of the service contract is to provide BEREC and NRAs with an evidence-based understanding of the interaction between consumers and digital platforms. The study should provide empirical insights on consumer perception, behaviour and attitudes towards digital platforms in their role as enablers of digital services, with an emphasis on interpersonal communication services and services providing interactive exchange of information. The findings of the study will feed into BEREC’s further work on digital platforms and other related areas, and thereby contribute to the wider discourse and policy debate on, for example, market failures in connection to digital platforms.

Estimated total value excluding VAT: 140 000 EUR

Deadline to submit tenders is 3 April   17 April 2020

More information can be found in the contract notice and other procurement documents.

The BEREC Office uses the specialized electronic edition of the Official Journal of the EU for procurement – TED eTendering, the BEREC website and social media, to ensure the transparency of its procurement procedures.

TED eTendering is an EU institutions' eProcurement platform allowing free electronic access to call for tenders' documents such as contractual documentation, technical specifications, annexes, questions and answers etc., TED eTendering effectively represents an added-value extension to TED (Tenders Electronic Daily), the online version of the "Supplement to the Official Journal of the European Union".

eTendering is also used for the electronic exchange of information between the BEREC Office and the potential contractors, as well as for the electronic submission of documents in response to call for tenders. More details on the e-submission are available in the Quick Reference Guide.