Quality of service and transparency of broadband services - business users' perspective (presentation by INTUG during the BEREC Stakeholder Forum)

Presentation by Danielle Jacobs, Chair of the Board of INTUG, on quality of service and transparency of broadband services – business users’ perspective, made during the second session “Quality of service and transparency - the consumer perspective to broadband use” of the 1st BEREC Stakeholder Forum meeting (25 September 2013, Riga).