7th BEREC report on transparency and comparability of international roaming tariffs

Document number: BoR (19) 235

Document date: 05-12-2019

Date of registration: 11-12-2019

Document type:
Author: BEREC

"This report provides an overview about the transparency and comparability of retail roaming tariffs. In June 2018, BEREC sent a questionnaire to operators and the National Regulatory Authorities (NRAs) in order to gather information on two aspects that are key issues for customers when selecting tariffs for international roaming services: firstly, transparency, meaning the availability of clear information about prices and conditions for each tariff, as well as simple procedures for customers to switch between tariffs; and, secondly, the comparability of tariffs. By comparability BEREC means the ability for customers to compare different types of tariffs offered by operators and to select the one best suited to their needs and patterns of consumption. Furthermore, this report covers the results of the questionnaire regarding the implementation of Roam Like at Home (RLAH).In the questionnaire for NRAs, BEREC focused on information about complaints received by NRAs on transparency issues since July 2017. BEREC included specific questions about those complaints related to the application of RLAH and associated fair use policies. BEREC asked for any information about tariff comparison tools that may be offered by different organizations such as customer associations, recommendations available for customers on how to select the most adequate tariff and any tools and hints for customers to estimate data traffic that may be facilitated by NRAs and any third party (i.e. consumer associations). Furthermore, the questionnaire requested information from NRAs about the number of operators that asked to apply a surcharge as they cannot provide RLAH on a sustainable basis and associated information on the level of the surcharges that are granted."