Draft BEREC Report on the handling of third-party payment charges on mobile phone bills

Document number: BoR (21) 36

Document date: 11-03-2021

Date of registration: 16-03-2021

Document type:
Author: BEREC

This report aimed at understanding what charges are being collected on behalf of third party providers and the related issues. The report also aims at shedding some light on the provisions existing prior to and post-transposition of the EECC. To this end BEREC drafted and issued a questionnaire to its Members and participants. The answers received have also provided insights on the legal status of third party services, the responsibilities of NRAs/competent authorities and the scope of the present legal/regulatory obligations, as well as on current consumer protection measures and complaints.