32nd BEREC International Roaming Benchmark Data and Monitoring Report
In accordance with the requirements set out in Article 21(2) of the Roaming Regulation, BEREC is mandated to regularly collect data to assess the competitive developments in Union-wide roaming markets. This includes monitoring retail and wholesale charges for regulated voice, SMS, and data roaming services, as well as wholesale charges applied for balanced and unbalanced roaming traffic. Additionally, BEREC collects data on the impact of the roll-out and implementation of next-generation mobile communications networks and technologies on the roaming market, the use of trading platforms and similar instruments, the development of machine-to-machine (M2M) roaming and IoT devices, and the extent to which wholesale roaming agreements cover quality of service (QoS) obligations and give access to different network technologies and generations.
BEREC is also tasked with gathering data from NRAs regarding the application of fair use policies (FUP) by roaming providers, the development of domestic-only tariffs, the application of sustainability mechanisms, complaints related to roaming services, and compliance with QoS obligations. Where necessary, NRAs are required to coordinate with other competent authorities to ensure the completeness of the collected data. Furthermore, Article 21(2) requires BEREC to collect and provide additional information on transparency, the application of measures for emergency communication, value-added services, and roaming on non-terrestrial public mobile communications networks.
BEREC shall also collect data on wholesale roaming agreements not subject to the maximum wholesale roaming charges defined in Articles 9, 10, and 11 of the Roaming Regulation. This includes monitoring the implementation of contractual measures at the wholesale level to prevent permanent roaming or anomalous or abusive use of wholesale roaming access for purposes other than providing regulated roaming services to customers while they are periodically travelling within the Union. Based on the collected data, BEREC reports on the evolution of pricing and consumption patterns across Member States, both for domestic and roaming services, the actual wholesale roaming rates for unbalanced traffic between providers of roaming services, and the relationship between retail prices, wholesale charges, and wholesale costs for roaming services. BEREC also assesses the extent to which these elements are interconnected.
This Report summarizes the findings from BEREC’s data collection process, covering the period from 1 October 2024 to 30 September 2025, which includes the 4th quarter of 2024, and the 1st, 2nd, and 3rd quarters of 2025. Historical data from before the 4th quarter of 2020 remain available for reference in supplementary materials published on the BEREC website. The Report not only highlights the current developments in the roaming market but also provides a detailed analysis of trends in pricing, consumption patterns, and compliance with regulatory obligations.