BEREC Report on the outcome of the public consultation on the draft BEREC Report on Switching and termination of contracts

This report summarises the responses received to the public consultation on the draft BEREC Report on Switching and termination of contracts (hereinafter BEREC Report). The public consultation was organised from 9 December 2025 to 30 January 2026 to gather stakeholders’ comments and observations on the draft BEREC Report.

This BEREC Report, which is a fact-finding report, is divided into three main sections. The first section examines the switching and porting processes, including their implementation and all the actions required for completing those processes. The second section considers the main disincentives and challenges identified in relation to the switching/porting procedures and terminating contracts. The final section addresses the specific end users' rights in the context of the switching and porting process.