BEREC Report on Transparency and Comparability of International Roaming Tariffs

Document number: BoR (17) 230

Document date: 07-12-2017

Date of registration: 13-12-2017

Document type:
Author: BEREC

Pursuant to Art. 19(4) of the 2012 Roaming Regulation, BEREC shall collect information on the transparency and comparability of the different retail roaming prices that are offered by the operators. This report is the fourth of such kind and will be annually repeated as set out in the Roaming Regulation.This Report takes into account amendments of Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union by the TSM Regulation.Therefore, in August 2017 BEREC sent a questionnaire to operators and the National Regulatory Authorities (NRAs) in order to gather information on two aspects that are key issues for customers when selecting tariffs for international roaming services: firstly, transparency, meaning the availability of clear information about prices and conditions for each tariff, as well as simple procedures for customers to switch between tariffs; and, secondly, the comparability of tariffs. By comparability BEREC means the ability for customers to compare different types of tariffs offered by operators and to select the one best suited to their needs and patterns of consumption. Furthermore, this report covers the results of the questionnaire regarding the implementation of RLAH with a fair use policy and sustainability applications. In the questionnaire for NRAs, BEREC focused on information about complaints received by NRAs on transparency issues since July 2016 until July 2017. BEREC included specific questions about those complaints received from 15 June 2017, related to the application of “Roam Like At Home” (RLAH) and associated fair use policies.