112 Sordi - The 112 Sordi system allows equivalent access for deaf citizens to the emergency services. By calling the dedicated number 800 800 112, citizens receive a link, from the 1st level PSAPs of the Piedmont region. Via the link the deaf citizens can access a text chat supported by specifically designed pictograms to facilitate the dialogue between the emergency operators and the end users. The pictograms where defined in collaboration with the National Deaf Association. All the requests at national level for the "112 Sordi" system are managed by the 1st level PSAPs of the Piedmont Region which acts as a relay service intermediating the conversation with all the competent emergency response organizations. The location of the call is terminal based.
The system can be reached via phone by calling the number 800.800.112 (free of charge).Users can optionally register to the platform adding informations that can facilitate rescue operations. The informations available at the link https://112sordi.it are available in Italian, English, French, Deutsch. Videos giving the informations in the sign languages are available for the same linguages indicated.
Italy
Emergency applications
Flag Mii - Through the APP it is possible to establish a chat window with the first level PSAP Operator who will intermediate the contact between the user and the emergency services needed. Since October 2019 the APP is available for the disabled users on the whole italian territory. For the "FlagMii" App, the PSAPs 1 of the Piedmont Region are in charge of managing the emergency communications and of contacting the relevant emergency response organization.
In Google Play store: https://play.google.com/store/apps/details?id=regola.flagmii&hl=it
Italy
Emergency applications
Where Are U - The end-user can place a call selecting, through a button, the most appropriate PSAP2; the call will be placed towards the relevant emergency number. The call can be placed as a "silent" call indicating that no voice contact is possible. The Where Are U app supports a chat client, so the first level PSAP Operator is able to intermediate the contact between the user and the emergency services needed. The location of the call is both network based and terminal based.
