External workshop on practical issues preventing number misuse and possible fraudulent activities as a result of impact of new technologies

BEREC will hold an external workshop on practical issues preventing number misuse and possible fraudulent activities as a result of impact of new technologies on Wednesday, 21 May 2025, from 10:00 to 16:00 CEST at the IRG Secretariat in Brussels, Belgium, and online.

Background

In recent years, the fraudulent activities and misuse of numbering resources have increased significantly, impacting end-users and market players alike. This trend has also raised broader concerns about privacy, security, and the overall trustworthiness in digital interactions. Therefore, the workshop will aim to comprehensively address these challenges, reflect on their implications beyond the telecommunications sector and explore solutions to ensure end-users’ confidence and trust in electronic communications systems. The BEREC Opinion on the market and technological developments and on their impact on the application of rights of end-users in the EECC (Article 123) highlighted that fraudulent activities in the digital space are among the most significant trends impacting end-users and their protection.

Aim

As the problem is increasing and the schemes established are becoming more complex, periodical experience exchange between NRAs is extremely important. The discussions with market players are organised to increase the knowledge and seek long-lasting and sustainable solutions, especially employing newly arising solutions (e.g. AI). Due to the rapid pace of innovations and applications in the field of AI, and in order to keep up with these changes, BEREC needs to constantly monitor the evolution of this technology and how end users are impacted in order to achieve better understanding, transparency, and safety.

Preliminary set-up of the workshop

The workshop is structured into four key sessions:

Check out the Agenda for more details.

Registration

Register your interest to join this external workshop by filling out the registration form below. The registration for in-person participation is closed. Some seats at the IRG Secretariat might still be available, please check the availability by writing an email to Ivan SAVIC, email: [email protected].

The registration deadline for virtual participation is 19 May 2025, COB.

The connection details will be shared with registered participants ahead of the workshop.

Contact

In case of questions related to organisational matters, please direct them to Ivan SAVIC, email: [email protected].

BEREC‘s work related to end-users

The BEREC End Users Working Group focuses on promoting consumer choice and empowerment by developing policies that assist consumers in making better-informed choices and ensure access to electronic communications services for all, regardless of their skills and impairment. The Group aims to reinforce the practical implementation of consumers’ rights, identifying and disseminating best practices among BEREC members. Moreover, they foster consistency in the application of the EECC, ensuring that, directly or indirectly, consumers benefit from simpler and better contractual relations with their providers in order to receive quality electronic communications services.

Read more about the Group: BEREC End User Working Group, and on BEREC‘s work in the area of end-users.