BEREC-BEUC joint workshop on end-user rights

Together with BEUC, the European Consumer Organisation, BEREC is organising an external workshop on end-user rights on Wednesday, 15 October 2025. The workshop will start at 10:30 CET and takes place at the IRG Secretariat in Brussels, Belgium, with the possibility to join remotely.

Why it matters?

While digital innovation and competition among digital service providers have improved end-users’ empowerment, there is still an important role for regulators to play in ensuring consumer transparency and digital skills.

Promotion of full connectivity will trigger a demand for high-quality services on the part of consumers, provided by very high-capacity networks whose development is a key priority in creating positive interactions.

BEREC continues its work in promoting choice and empowerment for end-users, to enable and result in better-informed choices by consumers. The BEREC Opinion on the market and technological developments and on their impact on the application of rights of end-users in the EECC (Article 123) highlights the need for periodical experience exchange, which already has proven to be advantageous in ensuring end-user rights.

What to expect at the Workshop?

The joint Workshop will provide an opportunity to bring together regulatory bodies and civil society organisations, especially consumer organisations, to discuss aspects that can potentially impact European consumers in a rapidly developing digital environment. It will cover the potential effects of consumer-relevant elements such as the need for sectoral provision of end-user rights, contractual relationships, quality of service, coverage, information, and awareness-raising practices. By engaging in this comprehensive discussion, the Workshop seeks to identify actionable insights or legislative changes, especially taking into account the best practices that can empower consumers and strengthen their position in the digital marketplace.

Information on set-up of the workshop, its agenda, and speakers will be made available soon.

Registration

Register your interest in joining this external workshop by filling out the registration form below. Please note that due to the limited seat capacity at the IRG Secretariat, the registration for in-person participation is closing once the limit of 40 registrations is reached. Following that, registrations are possible only for online participation.

The connection details will be shared with registered participants ahead of the workshop.

Please note: Due to possible demonstrations on 14 October 2025 in Brussels, traffic interruptions may occur. Please take this into consideration if you plan to join the workshop in person.

Contact

In case of questions related to organisational matters, please reach out to us via the following email: [email protected]

BEREC‘s work related to end-users

The BEREC End Users Working Group focuses on promoting consumer choice and empowerment by developing policies that assist consumers in making better-informed choices and ensure access to electronic communications services for all, regardless of their skills and impairment. The Group aims to reinforce the practical implementation of consumers’ rights, identifying and disseminating best practices among BEREC members. Moreover, they foster consistency in the application of the European Electronic Communications Code, ensuring that, directly or indirectly, consumers benefit from simpler and better contractual relations with their providers in order to receive quality electronic communications services.

Read more about the Group: BEREC End User Working Group, and on BEREC‘s work in the area of end-users.